Section: Finance, Insurance Vacancy 1614

Post:Support Specialist

Salary contractual

Requirements and conditions

Age:

Has no value

Gender

Has no value

Education:

Work schedule:

Has no value

Work place:

London

The announcement text:

Workspeed Management, LLC is the world`s leading provider of business services that automate commercial building operations. Workspeed`s solutions are trusted by thousands of companies nationally and feature products that automate building operations, security management and emergency notification. Together, these solutions provide rapid ROI by streamlining business processes, reducing operating costs, improving internal controls and empowering property managers to apply greater insight into their company`s spending patterns. More information about Workspeed is available at www.workspeed.com.

Engage with clients to resolve complex or high priority customer service issues received via various channels, including web, chat, e-mail or telephone.

Responsibilities:

• Receive customer inquiries via website and/or phone regarding product specifications; respond to customer within established timelines.

• Receive customer issues via website and/or phone regarding product functionality/problems; research with the customer to fully diagnose the issue; respond to customer within established timelines by developing creative solutions; log-in customer problems and assign issue number.

• Troubleshoot and resolve complex or high priority issues immediately or determine resources required to resolve.

• Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve.

• Escalate unresolved customer issues as necessary to ensure timely resolution.

• Routinely update the customer following SLA guideline on active issues to gain additional information or advise of status.

• Interface with other Workspeed departments as necessary to resolve customer issues.

• Maintain working knowledge of Workspeed products including new releases and products.

• Write peer reviews and/or edit high-quality knowledge-base information regarding Workspeed products or issues about Workspeed products.

• Provide training, advice and guidance to other Workspeed Service Central Enterprise Support Analysts to resolve specific issues; may assign issues to Enterprise Support Analysts.

• Be aware of, and comply with, all corporate policies.

Qualifications: Education, Experience & Training required:

• Associate degree in a technical field or equivalent experience.

• Three or more years in a technical support role for a business software application.

• Ability to pass a background check.

Job Specific/Specialized Knowledge & Skills:

• Familiar with Windows OS, basic security and its built-in applications; Linux/Unix experience is a plus.

• Any experience with SQL and writing SQL scripts is a plus.

• Experience in utilizing CRM system to track and resolve issues.

• Strong analytical, written and verbal communication skills.

• Strong time management and prioritization skills.

• Accounting or finance experience preferred.

Critical Performance Competencies:

• Coaching

• Leadership

• Accountability

• Interpersonal

• Decisiveness/Judgment

• Communication and Influence

• Teamwork

• Stress Management

• Analytical Skills

• Adaptability/Flexibility

• Process Management/Quality

• Motivation

Value Competencies:

• Displays passion for & responsibility to the customer

• Hires, develops & rewards great people

• Displays leadership through innovation in everything you do

• Displays a passion for what you do and a drive to improve

• Displays a relentless commitment to win

• Displays personal & corporate integrity

EEO:

• Equal Opportunity Employer, M/F/D/V.

Physical and Cognitive or Mental Requirements:

Major job activities – physical requirements:

• Use of computer and keyboard for extended periods of time on most or all workdays

• Use of telephone – throughout the workday as needed to conduct business

• Working under time pressure

• Working rapidly for long periods

• Communicating and interacting with others

Major job activities – mental requirements:

• Multiple concurrent tasks

• Ability to perform under stress

• Reading and comprehension

• Writing

• Problem solving

• Confidentiality

• Customer contact

Working environment (where major activities are carried out):

• Indoors in an office or control room

Working hours:

• 40+ hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness

• Flexibility as to the specific working hours may be required or available

Candidates may email resumes by replying to this post, make attention to Mike

Principals only. Recruiters, please don`t contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.

Contact information

Employer:

VILAND

Email:

job@imtisystems.com

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Section: Finance, Insurance Vacancy 1614

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